Ken Rutsky

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Top Stories by Ken Rutsky

For ISVs and others attempting to offer SaaS services to the market, organizational structure and approach represents one of the largest hurdles to success. In order to achieve success as a service provider, organizations must change my organizational approach from linear to circular, surrounding the customer throughout the service relationship lifecycle, reducing barriers to adoption, and ensuring long-term customer retention. Today's typical ISV organization and its interaction with customers are linear with sporadic customer contact. Product managers may gather requirements from early or beta customers, but other than those few, the first real contact is from marketing. The customer is passed from marketing to sales. Sales implements an orchestrated sales process that, when successful, hands the customer to a services or implementation team. Once completed, the ... (more)

Are You Experienced? - Transforming SaaS Go to Market

Many ISVs are making dramatic shifts to become SaaS providers. This requires a shift in mindset from product to service and in organization from linear to circular. Once these shifts are under way, in order to succeed and stand out, ISVs we must now bridge their go-to-market strategy, objectives and tactics from Evaluation to Experience. Today's customer has little patience for white papers, datasheets, detailed feature function product specs and the like. They may attend a webinar, but the next step is experience. Even for large organizations with complex buying behavior, the e... (more)

Glider Bikes to SaaS Success

Owen, my youngest, is a typical 3 1/2 year old boy, energetic, physical and fearless. He's been riding on a glider bike for the last year, and loves to blast down hills with his feet in the air, scaring the daylights out of his Dad. For those of you unfamiliar with glider bikes, it's basically a pedal-less two-wheeler that you propel like a scooter with your feet. I've been watching him scoot around on his glider wondering how he would do with pedals, would he need training wheels at all?? Would he be faster than his three older siblings at getting on a "real" two-wheeler? (They... (more)

High Impact Cloud Marketing - A Formula for Success

Most CEOs I talk to have a jaded, if not skeptical view of marketing. While they recognize the importance of marketing to their long term success, they have a hard time understanding and measuring how well marketing is doing. And while more mature organizations have a good handle on very well tuned marketing metrics and measurement, the question is still always out there. With the advance in marketing automation, new channels of communication, and the avalanche of marketing data now available, marketing has evolved, in many CEOs view, from a black art, to a black science. Hidden... (more)

Five Reasons We Overvalue Value in Cloud Sales and Marketing

Value Propositions and elevator pitches live in the rarefied air of marketing speak.  They are almost seen as mystical accomplishments reachable by only the anointed among us.  "But what's the elevator pitch" we hear time and time again....Give me the 30 second attention grabber, etc, etc. While I agree that Value matters, and actually matters a lot,  I think as sales and marketing professionals, we've worshiped at this alter for so long, we've lost sight of the end goal.  We've become Value snobs.  Here's are my top 5 reason's why we overvalue Value: We are Product Narcissists... W... (more)